What sub-processors do you use?

Modified on Mon, 28 Apr at 4:23 PM

iHasco use a number of sub-processors to carry out certain activities with regards to the data it holds - all are subject to agreements with iHasco. These sub-processors process data on our behalf but do not have access to it. See below a list of all sub-processors, how iHasco uses their services, and whether they are GDPR compliant.

TABLE OF CONTENTS

Core application

Amazon Web Services

Cloud Infrastructure Provider – Where the application code and database reside. We also use Amazon S3 to store daily, weekly, and monthly backups of the database.
Location: UK (London)
Compliance: https://aws.amazon.com/compliance/gdpr-center

Microsoft Corporation

Azure B2C identity and access management – We also use Microsoft user login credentials for our Atlas LMS. This is managed by our parent company Citation Holdings and data sharing between iHasco and Citation Holdings takes place to facilitate provision of LMS services.
Location: UK

Postmark

Provides an email processing service which we use to deliver transactional emails from the application to clients and end users on a client’s behalf. Retains an imprint of emails sent for 45 days following transmission for the purposes of reporting on email bounces in our application.
Location: USA
Compliance: Subject to Standard Contractual Clauses (see - https://postmarkapp.com/eu-privacy#gdpr)

Pusher

Provides real-time event broadcasting. This allows us to indicate when background jobs have completed in the LMS.
Location: UK (administrative), EU Ireland (data).
Compliance: Subject to Standard Contractual Clauses (see - https://pusher.com/legal/data-protection)

Supporting services

Stripe

Payment processor for purchases made through our website and over the phone.
Location: UK (Ireland)
Compliance: Subject to Standard Contractual Clauses (see - https://support.stripe.com/questions/stripe-and-european-data-transfers)

HelpScout

Provides in app training feedback for learners.
Location: USA
Compliance: Subject to Standard Contractual Clauses (see - https://www.helpscout.com/company/legal/gdpr)

Freshworks

Provides in app ‘client’ support chat, ticket management and hosting of our support knowledge base.

Location: EEA

Compliance: https://www.freshworks.com/security/

Salesforce Inc.

Customer Relationship Management & Messaging CRM Infrastructure.

Location: UK & USA

Compliance: Categories | Salesforce Compliance