Error: Cannot load M3U8

TABLE OF CONTENTS

Problem

Cause

Remedy

Problem

When a learner accesses a training course video the Learning Management System (LMS) shows a Cannot load M3U8 - Cross domain access denied error message.

Cause

This error occurs when domains required for video playback are blocked.

Remedy

To resolve this issue, an administrator should refer to the Domain inclusion list guide for details on the domains that need to be included. They can then work with their company's IT team to make the necessary updates.