Error: M3U8 No levels to play

Created by Amanda Lowndes, Modified on Wed, 3 Jul at 4:12 PM by Amanda Lowndes

This article explains what to do if you have an M3U8 No levels to play error message shown when accessing a training course.

Problem

When a learner accesses a training course video the Learning Management System (LMS) shows an M3U8 No levels to play error message.

Cause

This error occurs when browser cookies are being blocked.

Remedy

Tell your training administrator.

Authority

To fix this problem the training administrator needs to read Minimum browser requirements for more information on the browser settings the LMS requires, and make the necessary changes.