Error: No playable sources found

Created by Amanda Lowndes, Modified on Wed, 3 Jul at 4:12 PM by Amanda Lowndes

This article explains what to do if you have an Error loading player - no playable sources found error message shown when accessing training.

Problem

When a learner accesses a training course video the Learning Management System (LMS) shows an Error loading player - no playable sources found error message.

Cause

This error occurs when if your browser does not support video playback using HTML5 and you do not have the Adobe Flash Player plug-in installed or are using an outdated version of the Adobe Flash Player plug-in.

Remedy

You will need to contact your local IT Team to ensure your software/devices are up to date

Authority

To fix this problem you will need permissions to install browser plug-ins on your computer.