How to repeat a course during the training interval

TABLE OF CONTENTS

If a learner needs to repeat a completed course and is prevented from starting a new training session until the training interval period has ended, use the Start new session option.

This option is used if an incident has occurred in the workplace which suggests that the learner needs to refresh their training.

A step-by-step guide (text)

1. Click the Reports tab on the menu bar at the top of the page to show the Course reports page.
2. Find the learner by filtering, for more information see How to use filtering to find a course report.
3. Click the arrow on the right of the learners details to show the menu.
4. Select Start a new session… to show the Start new session pop-up window.
5. To send a training renewal reminder email to the learner, select the Also send these users a ‘training renewal reminder email’ box.
6. Click Ok Start a new session for selected users.

A step-by-step guide (video)

FAQ

1. Can I start a new session for several users at once?

Yes, see this article for instructions How to bulk repeat a course for learners during the training interval.

2. What happens with a previously earned certificate?

The previously earned certificate is not deleted, it still can be found under the user's profile. However, it's status changes to "historic".

3. Does starting a new session before the training period ends use additional credits? 

If you are on a Unified Credit Model, then yes—starting a new training session will use additional credits. However, if you are on a User-based package, users can retake the course an unlimited number of times within the contract period without using additional credits. To learn more see Credits and subscriptions explained.