Error messages - what to do

Modified on Fri, 10 Jan at 10:23 AM

TABLE OF CONTENTS

Error 1

Error 6

Error 9

Error 18

Error 28

Error 31

Error 242

Error: Cannot load M3U8

Error: M3U8 No levels to play

Error: No playable source found

Error: Media playback was aborted due to corruption problem/network or server failure


Error 1

Contact your training administrator for support. 

Error 6

This error occurs when a training session has timed out. The LMS will close the iHasco web connection and log off the learner's iHasco account. 


Perform the following steps to make you fix the issue:

  1. Close your web browser to clear the error.
  2. Log back in to the LMS using your usual log-in method.
  3. Resume your training.


If the error message is repeated immediately, it means that the time out error has been saved in your browser’s cache. To clear the error you need to clear your cache:


  1. Clear your browser’s cache and cookies. See below for links to supported web browsers:
  2. Close your browser.
  3. Restart your browser.
  4. Log-in to the LMS using your usual log-in method.


Note Clearing your browser’s cache and cookies will delete website history and preferences.

Error 9

This error occurs when browser cookies are being blocked. 

Error 18

Contact your training administrator for support. 

Error 28

Contact your training administrator for support. 

Error 31

Contact your training administrator for support. 

Error 242

Contact your training administrator for support. 

Error: Cannot load M3U8

Contact your training administrator for support. 

Error: M3U8 No levels to play

This error occurs when browser cookies are being blocked. 

To fix this problem refer to Minimum browser requirements for more information on the browser settings the LMS requires, and make the necessary changes. 

Error: No playable source found

Contact your training administrator for support. 

Error: Media playback was aborted due to corruption problem/network or server failure

Contact your training administrator for support. 

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