How to download all certificates for a user

Modified on Tue, 7 Jan at 9:42 AM

All certificates for a single user can be downloaded as a single ZIP file. This is particularly useful when a learner is leaving the organisation and requires copies of their training certificates.

How to download all the user's certificates:

Click the Enrolments tab.
Find the learner by filtering, see How to use filtering to find a user.
To select the learner, click the check box on the left of their details.
The Action bar shows the total number of users selected and the Actions box. Click the arrow on the Actions box to show the menu.
Select Download certificates.
Click Request certificates.
A link to the certificates is sent to your email. You can also download the certificates from the Jobs List in the top-right corner. The certificates are saved as individual PDF files within a single ZIP file.

Note If multiple certificates are downloaded, they will be compressed into a single ZIP file, this makes the file smaller and quicker to download. To UNZIP the file, right-click the file to show the menu, select Extract all, and follow the instructions.

You can use a web browser like Microsoft Edge, Apple Safari or Google Chrome to open and print the PDF file.