Sometimes system emails (e.g. training reminders or login verification codes) may not get through to your inbox.
Usually, it's because your company’s email system is blocking messages from a sender or domain that isn’t on its approved (whitelisted) list.
Things you can do to help resolve this and ensure emails get delivered:
- Make sure the email address in question is fully set up.
This is usually the case when it comes new employees - we regularly see email failures because the email address simply doesn't yet exist, i.e. HR is working faster than IT in setting the new employees. - Whitelist iHasco email addresses.
Ask your IT team to add iHasco’s email addresses to your ‘safe senders’ list so our emails don’t get blocked. If your company uses a shared or corporate address book, they can add the addresses below there too: - Whitelist domains associated with iHasco
Ask your IT team to add the following domains to your organisation’s ‘safe senders’ list so emails and training content from iHasco aren’t blocked.- ihasco.co.uk
- d4sn1cftmz9k0.cloudfront.net
- s3-eu-west-1.amazonaws.com/ihasco-application-data-public
- ihasco-application-data-public.s3.amazonaws.com
Contact us: If after taking these measures you are still unable to receive messages from iHasco, or if you think you might have been added to our block list, then contact us by submitting a ticket.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article