How to delete a user

Created by Daria Nasedkina, Modified on Tue, 12 Nov at 12:14 PM by Daria Nasedkina

TABLE OF CONTENTS

Recommended alternative to deleting a user

If a user is no longer required to enrol on courses or complete assessments BUT has training results and certificates in their account, we recommend setting this inactive instead of deleting.

This means you will be able to access their certificates should users need copies in the future.

As an employer, you have an obligation to retain employee training records. Industry recommendations state a retention period of 6 years after an employee leave date.

How to delete a user

NB: Deleting a user is a non-reversible action, and any associated data/results/certificates will also be permanently deleted.

A step-by-step guide (video)

A step-by-step guide (text)

Go to your Admin Atlas page.
Click Users from the left-side menu to open the Users page.
Use the search bar to find the user you want to delete.
Click the three-dot button {…} on the right side of that user’s row.
Select View/Edit User Details.
Click Delete User in the top-right corner.
Click OK to confirm.