Credits and subscriptions explained

We offer two flexible subscription models to suit your training needs: Credit-Based and User-Based Subscription. 

TABLE OF CONTENTS

• Credit-Based Subscription 
  • How It Works:
  • FAQ:
    • When are credits deducted?
    • Can credits be reused if someone fails or doesn’t finish a course?
    • Can I reassign a course between users?
    • Are all courses priced the same?
    • What if we run out of credits before our contract ends?
    • Can I track credit usage? 
    • Who counts as a “user” for credit usage?
    • What about credit rollover?
    • What exactly am I buying?
    • What if someone retakes the same course?
• User-Based Subscription 
  • How It Works 
  • FAQ:
    • Can I reassign users if someone leaves the company?
    • Do all users get access to all courses?
    • Is there a minimum number of users?
    • Can we increase our user count later? 
    • Do users need to complete courses within a time frame?
    • What if a user retakes a course?
    • Is pricing affected by course quantity?
    • What am I buying here?

Credit-Based Subscription 

In short: you purchase credits for an unlimited amount of users to access specific courses.

How It Works:

• 10 credits are used each time a learner starts a course. 
• You can have unlimited users on your LMS. 
• Purchase includes access to selected courses and a pot of credits that can be allocated however you choose. 
• Unused credits roll over to the next year if your subscription is renewed. 
• There are 2 contract types
  • Open: Access to all courses; users can be enrolled in any course. 
  • Restricted: Access only to specific courses purchased as part of the contract. 

• An active subscription with us
  

    FAQ:

1. When are credits deducted? 
   Credits are only used when a user starts a course, not when a course is assigned. 

2. Can credits be reused if someone fails or doesn’t finish a course?
   No, once a course is started, credits are consumed. However, if a learner fails, they can retake the course without extra charges. 

3. Can I reassign a course between users? 
   Yes, as long as the course hasn't been started, you can reassign the seat. This won’t affect your credit count until a user actually starts a course. 

4. Are all courses priced the same?
   Yes, 10 credits per course start, regardless of the topic. 

5. What if we run out of credits before our contract ends?
   You can top up credits anytime within the LMS or by contacting your Account Manager. 

6. Can I track credit usage? 

   Yes, there’s a dashboard to monitor credit consumption over time. 

7. Who counts as a “user” for credit usage?
   Any learner who logs in and starts a course (i.e., status changes to "In Progress"). 

8. What about credit rollover?
   Credits automatically carry over if you renew your contract. If there’s a gap between contracts, credits are reinstated once the new contract becomes active. 

9. What exactly am I buying?
   Access to selected courses + a pot of credits (10 credits = 1 course start). 

10. What if someone retakes the same course?
    Credits are used each time a course is restarted, unless the learner failed it. 

User-Based Subscription 

In short: you purchase access to courses for specific number of courses.

How It Works 

• You pay based on the number of users being trained. 
• Users get unlimited access to selected courses for the duration of your contract. 

    FAQ:

1. Can I reassign users if someone leaves the company? 
   Yes — as long as the courses haven’t been started, seats can be reallocated. 

2. Do all users get access to all courses? 
   Not by default — you decide who has access to what. 

3. Is there a minimum number of users? 
   No, there’s no minimum user requirement. 

4. Can we increase our user count later? 
   Yes, mid-year additions are possible and priced proportionally. 

5. Do users need to complete courses within a time frame? 
   Yes, courses must be completed within your contract period. 

6. What if a user retakes a course? 
   No additional charge — unlimited access is granted under this model during the period of your contract. 

7. Is pricing affected by course quantity? 
   Yes, your price is based on the number of users and courses selected. 

8. What am I buying here? 
   Access to selected courses + a defined number of users who can access them unlimited times.