How to add formatting and tags to emails

Modified on Mon, 16 Dec, 2024 at 11:43 AM

When sending emails via the LMS, you can use basic formatting options to customize the appearance of your messages. Additionally, you can include a variety of required and optional tags that automatically populate with each recipient's details, such as their name or email address, ensuring personalized and professional communication. These tags are replaced with the relevant information at the time the email is sent.


TABLE OF CONTENTS


Formatting

Tags

Required tags

Optional tags


Formatting

You add formatting to your emails using a text based language called Markdown. This is a widely used tool for adding simple styling to plain text. You can see in the example below how you can quickly and easily make text appear bold, italic or add links with a few simple additional characters.


Markdown input:

 

Example output:

It's very easy to make some words bold and other words italic with Markdown. You can even link to Google!

Tags

Tags are dynamic variables you can include in emails to automatically populate recipient-specific information, such as their name or email. There are required and optional tags.


Required tags

These tags provide a link to your organisations training suite in the form of either a link to the training suite registration/log-in screen itself or a unique URL which logs the email recipient in. 

At least one of the required tags below must be included in all of your emails. 


TagDescription
{training_url}  Your organisations iHasco training suite URL 
{training_button}  Your organisations iHasco training suite URL  displayed as a button 
{login_url}  A single click log-in URL for the corresponding recipient 
{login_button}  A single click log-in URL for the corresponding recipient displayed as a button 


Optional tags

Below is a list of additional tags supported by the LMS: 


 Tag Description
{user_email}  The corresponding recipient's email address
{user_first_name}  The corresponding recipient's first name 
{user_last_name}  The corresponding recipient's last name
{user_full_name}  The corresponding recipient's full name
{company_name}   Your organisation's name as specified on your account



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