How to set an individual user as active/ inactive

TABLE OF CONTENTS

A step-by-step guide (video)

A step-by-step guide (text)

FAQ

1. Can an Admin access the training history of an inactive user?

2. Do inactive users appear in analytics reports?

3. When "all users" are enrolled in a course, are inactive users included?

4. Can an Admin reactivate a user?

5. What does it mean for a user to be inactive?

6. Will inactive users still belong to segments?

7. Does making a user inactive free up user seats/credits?

A step-by-step guide (video)

A step-by-step guide (text)

1. Go to your Admin Atlas page.
2. Click Users from the left-side menu to open the Users page.
3. Use the search bar to find the user you want to set active/ inactive.
4. Click the three-dot button {…} on the right side of that user’s row.
5. Select View/Edit User Details.
6. Change the status of a user by toggling a switch next to their name.
7. Click Confirm to save the changes and update the status.

NOTE: If you want to reactivate a user account with a username sign-in, the username will stay the same, but you’ll need to reset the password. Remember to share the new password with the user via your preferred communication method.

FAQ

1. Can an Admin access the training history of an inactive user?

Yes, as an Admin, you can access the training history of inactive users. 

This will show in the user's profile card within the enrolments area of the iHasco LMS, or within the "Archived" tab of the reports section.  

2. Do inactive users appear in analytics reports?

No, inactive users are not included in analytics reports. 

To download this data, head to the archived tab within reports, click on the inactive user button, and export the data whilst viewing this tab.  

3. When "all users" are enrolled in a course, are inactive users included?

If the enrolment method of a course is changed to "everyone", then inactive users will be enrolled but they won't be notified about it or have access to it. Your credits/ user seats won't be affected by that, as those are only used once a user starts a course. Enrolments do not impact credit count/user seats. However, if those users were to be made active again, they would get full access to the enrolled course right away. 

If you are enrolling users via the "tick box method" within the iHasco enrolments area, just be sure to be within the "Active" users tab to only apply these enrolments to those who are active on the platform. If you are within the "All users" tab, this will include the inactive users too. 

4. Can an Admin reactivate a user?

Yes, as an Admin you can set users as inactive or active as many times as you need. 

Please note, that once "no email" users are reactivated, their previous passwords will no longer be valid. An Admin will need to set up a new temporary password and communicate the updated login details to the users.

5. What does it mean for a user to be inactive?

Inactive users lose all access to their iHasco account, including past courses and the ability to view or download certificates. They also do not receive any emails sent out by Admins.

6. Will inactive users still belong to segments?

Yes, providing their profile data is not deleted, the user will remain in a segment. They will just show as inactive on Atlas and iHasco LMS, and their results will show within the archived tab of the reports section.

7. Does making a user inactive free up user seats/credits?

No, marking a user as inactive does not free up user seats or credits. User seats and credits are consumed once a learner begins a course. If a learner has already used a seat or credits and is later set to inactive, these remain counted and are not reimbursed.