How to change a sign-in method of an existing user

TABLE OF CONTENTS

Sign-in methods and available modifications

How to change the sign-in method from "username" to "email"

    A step-by-step guide (video)

    A step-by-step guide (text)

FAQ

1. I can't change a user's sign in method from "has email" to "no email", what should I do?

2. I get "Email/username is already in use" error, but I don’t see a user with these credentials in our system. What should I do? 

3. Can I change user sign-in methods in bulk?

Sign-in methods and available modifications

To learn more about sign-in methods available, please refer to this guide Sign-in methods available for users.

A sign-in method of an existing user can be changed. However, an admin can only change the sign-in method from "username" to "email" sign-in.

Note: an admin can change the sign-in method from "no email" to "has email" ONLY.

To change the sign-in method from "has email" to "no email", please submit a support ticket.

How to change the sign-in method from "username" to "email"

    A step-by-step guide (video)

A step-by-step guide (text)

1. Go to your Admin Atlas page.
2. Click Users in the left-side menu to open the Users page.
3. Use the search bar to find the user whose sign-in method you want to edit.
4. Click the three-dot menu {…} at the end of the user's row and select View/Edit User.
5. In the new window, scroll down to the Atlas access section.
6. Change the sign-in method
   •  from "no email" to "has email": toggle Has email to "Yes" and enter the user's email address. 
   • from "has email" to "no email": can only be performed by the iHasco support team, please submit a support ticket.
7. Click Save details to update the user profile with the new sign-in method.
8. Once saved, the user will immediately receive an automated email with a login link.

FAQ

1. I can't change a user's sign in method from "has email" to "no email", what should I do?

Admins are only allowed to change a sign-in method from "no email" to "has email" (i.e. from username based to email based). If you need to change the sign-in method from "has email" to "no email," please submit a support ticket.

2. I get "Email/username is already in use" error, but I don’t see a user with these credentials in our system. What should I do? 

Please refer to this guide: "Email/username is already in use" error - what do I do? 

3. Can I change user sign-in methods in bulk?

Yes, please refer to this guide for more information: How to bulk edit users.