How to change a sign-in method of an existing user

TABLE OF CONTENTS

• Sign-in methods and available modifications
• A step-by-step guide: VIDEO
• A step-by-step guide: TEXT

Sign-in methods and available modifications

There are two available user sign-in methods:

• Email sign-in
• Username sign-in

Once a user has been created, an admin can modify the sign-in method in the user's profile.

Note: an admin can change the sign-in method from "username" to "email" ONLY.

To change the sign-in method from "email" to "username", please submit a support ticket.

A step-by-step guide: VIDEO

A step-by-step guide: TEXT

1. Go to your Admin Atlas page.
2. Click Users in the left-side menu to open the Users page.
3. Use the search bar to find the user you want to edit.
4. Click the three-dot menu {…} at the end of the user's row and select View/Edit User.
5. In the new window, scroll down to the Atlas access section.
6. You can change the sign-in method from "no email" to "has email" only*. To do this, toggle Has email to "Yes."
7. Enter the user's email address.
8. Click Save details to update the user profile with the new sign-in method.
9. Once saved, the user will immediately receive an automated email with a login link.
   
   *If you need to change the sign-in method from "has email" to "no email," please submit a support ticket.