How to Log In to Atlas Using Single Sign-On (SSO)

Modified on Thu, 2 Apr at 3:29 PM

TABLE OF CONTENTS

What is Single Sign-On (SSO) in Atlas?
Logging in to Atlas with SSO (Web)
Logging in to Atlas with SSO (Mobile app)
If SSO does not work
Tips and common scenarios
FAQ

What is Single Sign-On (SSO) in Atlas?

Single Sign-On (SSO) lets you use your normal company login to access Atlas, instead of having a separate Atlas username and password. You enter your work email, are redirected to your company’s login page, sign in there, and then you are automatically taken back to Atlas.

Logging in to Atlas with SSO (Web)

Open your web browser.
Go to the Atlas login page (www.atlas-hub.co.uk) or your bookmarked Atlas hub page.
On the login screen, enter your work email address which is part of Atlas.
If your organisation doesn't have Forced Single Sign on, then you will land on a screen with options, select 'Continue with Single Sign On (SSO)'.
Else, you will be redirected to your organisation’s identity provider (IdP) login page.
Log in using your usual company credentials:
- Enter your company email/username.
- Enter your password.
- Complete any multi-factor authentication (MFA) steps if required.
After successful authentication, you will be redirected back to Atlas and logged in automatically.

Logging in to Atlas with SSO (Mobile app)

Open the Atlas mobile app on your device.
On the login screen, enter your work email address which is part of Atlas.
If your organisation doesn't have Forced Single Sign on, then you will land on a screen with options, select 'Continue with Single Sign On (SSO)'.
Else, you will be redirected to your organisation’s identity provider (IdP) login page.
Log in using your usual company credentials:
- Enter your company email/username.
- Enter your password.
- Complete any multi-factor authentication (MFA) steps if required.
Once authentication is successful, you will be redirected back to the app and signed in to Atlas.

If SSO does not work

If you see an error when trying to use SSO (for example, "User not found", "Access denied", or an IdP error):

Check that you entered the correct work email address.
If your organisation is not forcing SSO then you can select 'Continue with Email and Atlas Password' option to login to Atlas using your Atlas application's password.
Try closing the browser/app and logging in again.
If the problem continues, contact your internal IT/service desk or submit a ticket with:
- A screenshot of the error.
- The time and date of the attempt.
- The email address you used to log in.

Tips and common scenarios

Already logged in to your IdP
If you are already signed in to your company account in the same browser, you may be logged in to Atlas automatically after choosing the SSO option, without re-entering your password.
Multiple accounts
If you use multiple accounts (for example, personal and work accounts), always choose your work account when your IdP asks which account to use.
Password or MFA issues
If you cannot remember your company password or cannot complete MFA, you will need to resolve this with your organisation’s IT/helpdesk. Atlas cannot reset your IdP credentials.

FAQ

What is an identity provider (IdP)?

It's the system your organisation uses to manage company logins. Common examples include Microsoft Entra ID (Azure AD), Okta, or Google Workspace. When you choose SSO in Atlas, you are redirected to this IdP page to enter your company credentials.

Typical questions you may have about the IdP:

Why did I leave the Atlas page and land on another login screen?
Because Atlas is redirecting you to your organisation’s IdP to verify your identity.
The IdP page shows my personal and work accounts – which should I use?
Always select your work account for Atlas.
Why does the IdP ask for extra verification (like a code or app approval)?
Your organisation requires multi‑factor authentication (MFA) for security.

What do I need before I can use SSO?

Before using SSO to log in to Atlas:

Your organisation must have enabled SSO for Atlas.
Your Atlas user account must be linked to your company email.
You need to know your usual company login details (email/username, password, and any MFA method like an authenticator app or text message).

If you are unsure about any of these, contact your internal IT team or training administrator.

What if my organisation does not force SSO?

If SSO is not forced, after entering your work email you may see more than one login option (for example, SSO or email and Atlas password). If you are not sure which to use, follow your organisation’s guidance. In many cases you should use SSO, but some users may still be allowed to log in using an Atlas password.

Why am I not seeing the SSO option?

If you do not see an SSO option after entering your work email, it could mean:

SSO has not been enabled for your organisation in Atlas.
Your user account is not correctly linked to your company email.
Your organisation requires you to use a different login path.

In these cases, contact your internal IT team or training administrator for confirmation.

Why do I keep being asked to choose between multiple accounts?

If you use both personal and work accounts (for example, with Microsoft or Google), your IdP login page may ask which account to use. Always choose your work account for Atlas so that the correct permissions are applied and SSO can succeed.

What if I cannot complete multi‑factor authentication (MFA)?

If you cannot complete MFA (for example, you do not have access to your phone, the authenticator app is not installed, or text messages are not arriving), Atlas cannot reset or bypass these checks. You will need to contact your organisation’s IT/helpdesk to restore access to your IdP account or MFA method.

What should I do if I see an IdP error message?

If you see an error such as “User not found”, “Access denied”, or another IdP‑specific error while trying to use SSO:

Check that you entered the correct work email address.
Close the browser or app and try again.
If your organisation does not force SSO and the option is available, try logging in using the email and Atlas password option.

If the problem continues, take a screenshot of the error and note the time and date. Share these details (screenshot, time of attempt, and email used) with your IT/service desk or training administrator so they can investigate.

Who should I contact for help?

If you are still unable to log in using SSO, contact your organisation’s IT team or service desk first, as they manage your IdP credentials and MFA.

Your organisation can escalate to the Atlas Support Team if needed.

Providing clear information (error message, screenshot, time and date, and the email address you used) will help them resolve your login issue more quickly.