Error 9

TABLE OF CONTENTS

Problem

Cause

Remedy

Problem

When a learner tries to access a training course the Learning Management System (LMS) shows an Error 9 message.

Cause

There are two possible causes for this error:

• The learner has not been enrolled onto the training course.
  
• The training course status has been changed to Inactive.
  
  

Remedy

To resolve this issue, an administrator should check the learner's enrolment and the status of this training course. 

See these articles for help:

• How to enrol/unenrol an individual user on a course,
• How to set a course as active/inactive.

If the issue persists, submit a support ticket.